5 Freelance Green Flags: What to Look for in a New Client

5 Freelance Green Flags: What to Look for in a New Client

To get the best clients, you have to know what you’re looking for. These signs that tell you a potential client will be a good one are what we like to call, green flags. While we at Harlow have a few green flags of our own after years of being freelancers (check out Green Flag #5), we wanted to know what our community looks for.

I asked on Twitter: what are some green flags that make you *excited* to work with a client? The responses were solid gold, with so many nuggets of wisdom for you to keep in mind as you try to identify those dream clients.

Without further ado, here are the green flags you want to look for on your next discovery call!

Knowing how to spot a great client helps you build a business you love.

Green Flag #1: Strong Communication From the Start

One of the most important aspects of a great working relationship is communication, not just on your end, but from the client as well. This helps you set up a strong foundation. The better they communicate at the start, the more you know, and the easier it is to make sure that you’re a great fit for one another.

 

@Emilyypenrod

 

@sorenable

 

 

How to identify this green flag: Put on your sleuthing hat and create a checklist for yourself. Use this to keep an eye out for the details you hope will be communicated. On your next discovery call, keep the checklist close by and make note of each item as you go. Some lines on your checklist might be:

  • Client shared processes
  • Client spoke about expected timelines
  • Client outlined current workflows
  • Client shared platforms I’m expected to use

Being clear about turnaround times or tools you need to learn sets you up for success and makes your life easier once the contract is signed.

Green Flag #2: Provides the Clarity and Resources You Need

When a client already has the resources you need to do the job, and can articulate the purpose of the project clearly, voila! Now you can avoid the guessing game and endless revision cycles that come with unclear expectations and a lack of guidelines. Fewer revision cycles and back and forth = happy freelancer.

 

@missRBit

 

@kaitarford

 

@tschill86

 

How to identify this green flag: If it’s relevant to your project, ask about documentation and project goals in your initial calls. Some specific assets to check on include:

  • Brand guidelines
    Project brief
    Messaging guide

If they have these resources, you can consider that a green flag!

Green Flag #3: Respect!

Respect must be mutual for a freelance relationship to work. If you work with a client who doesn’t respect you, you risk feeling frustrated and even resenting the work. This can lead to a bad ending that comes too soon. Don’t let this happen to you, and instead, look for this green flag on your initial calls.

@aditya14796

 

@nitascolor

 

How to identify this green flag: Respect looks and feels different for everyone, so be clear on what respect from a client means to you. For example, you may desire clients who respect your time and values as a freelancer.

Write your definition on a piece of paper if that helps and refer to it before calls. If needed, give yourself a little pep talk: a client who doesn’t respect me is not worth working with—protect your peace and happiness at all costs!

Green Flag #4: Understands Your Value (And is Willing to Pay What You’re Worth)

You are great at what you do, that’s why you’re a freelancer offering your services to clients! (Own it!) The question is, does your potential client see that as well? If you can feel that, it’s a major green flag. This will lead to a more fulfilling freelance relationship because you’re working with a team who knows and can articulate your worth. The real testament here, though, is that they’re willing to pay for that value.

@Ali_isSocial

 

@thepcstudio

 

@LeMarMcLean

 

How to identify this green flag: Take note of how potential clients talk about payment and fees. A major green flag is that they’re speaking openly with you about these details and aren’t looking for ways to pay you less. Asking questions is fine, but consistently requesting discounts or cutting back the scope of work is not a great way to start.

Green Flag #5: They’re Excited About the Project

We were so inspired by all the brilliant responses we got from our community that we wanted to share our number one green flag, which is: if a potential client is excited about the project, and even better, the impact you’ll have on their business. When you kick off with positive energy, you’ll feel like your time and expertise are valued from the get-go.

What to watch for: While in some cases it will be pretty obvious that they’re looking forward to working together, less “animated” clients may show this in different ways. They might not say the words “we’re SO excited,” but maybe they are very responsive to emails or introduce you positively to other members of the team.

Look For These Freelance Green Flags

Train yourself to look for these important and telling green flags. When present, you know there’s potential for a long, fulfilling, and successful freelancing relationship—#winning! If the client communicates well, openly discusses payments, provides clarity, and shows you respect– beautiful! That’s the start to a happy partnership.

Freelance Interview Series – Scheduling to Protect Your Mental Health with Melissa King

Freelance Interview Series – Scheduling to Protect Your Mental Health with Melissa King

Melissa King is a freelance content marketer and writer who contributes to some tech companies we know and love – CoSchedule, Zapier, and others! She’s spent the energy to understand and process the ways and times she does her best work and has leaned into that. We chatted about how she constructs her schedule to protect her mental health.

Scheduling to Protect Your Mental Health

1. Was flexibility and owning your schedule a big part of the reason you went into freelancing?

A lot of the reasons I went freelance tie back to that principle, yeah.

Before I became a freelance writer, I wrote website copy and blog posts for an agency. I had a very set schedule where I needed to write a certain amount of content every day. The agency gave room for sick and mental health days, but I wanted more space to organize my days and hours a little differently.

I have depression, anxiety, and focus problems, so some days I don’t have the mental energy to sit down and crank out content. Instead, I’m better off working on tasks that require less focus, such as outlining, researching, or grabbing screenshots. Now that I have more control over my schedule, I can save certain work for high brainpower days and other work for low brainpower days.

2. Do you have certain habits that you build into every day? Take us through a day in your life as a freelancer.

I run my days on two principles I know about myself: I can get about 5 to 6 hours of good work done in a day, and I work better in the afternoon and evening than I do in the morning.

So, I dedicate my mornings to chores, appointments, and other low-key tasks. Recently, I’ve been spicing them up a bit by getting back into sewing. I just let myself be a human.

Then, at about 2:00 in the afternoon, I get to work. Instead of using the “eating the frog” method that some folks enjoy, I go for what Brittany Berger calls the “first pancake” method. I get less intensive tasks out of the way, like emails, to get my mind “in the zone” and keep them off my mind when I need to work on projects. Then, I dig into the research, outlining, and/or writing I need to tackle that day.

I wrap up work at about 7:00 to 8:00 in the evening. (If you’re keeping track, that’s 5 to 6 hours!)

If I want to do something with other people in the evening, I might shift that schedule back an hour or two, but I follow a similar formula.

I suggest thinking about the hours you work best and seeing if you can orient your schedule around them.

3. How do you find the balance between hitting client deadlines and keeping your schedule flexible?

I give myself a healthy buffer for as many deadlines as possible so I can swap tasks around according to my focus and energy levels. For example, if I think I could wrap up a project in a week, I’ll give a deadline of two weeks so I can shift that project around if needed.

If you’re trying to get better at balancing flexibility with hitting deadlines, try adding more buffer time to the deadlines your clients let you provide. That way, you can work on those projects around projects with tighter deadlines.

I also recommend factoring potential clients’ deadline structures into your evaluations of them. Make sure they have reasonable expectations for your turnaround times and provide content briefs and other resources on time.

4. Do you use time blocking or any other time management methods to run your calendar?

I can’t do super rigid schedules because, as I’ve mentioned, my focus and energy levels are so variable. But, like anyone else, without any structure, I can’t keep track of things super well.

When managing my calendar, I prefer tools that let me make events quickly. With that kind of setup, I can make a bunch of tasks at a time and drag them around my calendar until they’re in spots that make sense. On days I need to reduce my capacity or add on tasks, I can swap tasks between days and adjust on the fly.

While I use my calendar to handle my day-to-day, I manage my monthly capacity using a spreadsheet. It includes a column for the number of days it’ll take to do each project I list. Another column then adds up the number of total days my scheduled projects take up. I shoot for a total that goes a day or two fewer than the actual total of workdays in the month to add wiggle room.

5. What advice would you give to new freelancers who entered into this career to improve their mental health and work-life balance?

Don’t let your drive to grow your business turn into self-flagellation. There are tons of inspiring people in this biz, and it can be easy to unfairly compare yourself to them.

This is something I’m still trying to teach myself, to be honest. It’s really exciting that we as freelancers always have room to grow. But, there’s a difference between pushing yourself forward and putting yourself down for working within your capacity.
Sometimes, you’re gonna have days where you don’t get everything on your to-do list done. You might have to push back a deadline.

Just remember that being kind to yourself is its own kind of success.

 

Follow along with Melissa on Twitter or check out her freelance website to find out more about how and who she works with.

Freelance Interview Series – Clear Communication with Brooklin Nash

Freelance Interview Series – Clear Communication with Brooklin Nash

Brooklin Nash is a freelancer, content marketing expert and is in the process of building his own agency. He regularly inspires us on social media, takes us transparently through the ups and downs of freelancing and has mastered the art of clear and simple client communication.

Clear client communication

1. How do you package your services to make it clear to clients what you offer?

I separate my offering into two buckets: content strategy and content execution. Content execution (writing case studies, articles, and eBooks) is packaged into a monthly rate for a minimum of 6 months, based on the number of deliverables they need. If they just need strategy help, I quote a one-time project rate. If they need both, I typically wrap the strategy work up into the monthly rate quoted above.

2. When dealing with a new client, how do you qualify them up-front (to make sure you’re a good fit for them, and them for you)?

I usually ask about three things:

Their current approach to content. (What do they have in place already?)
Their goals with content. (What are they looking to change?)
Their budget for content. (Not just with me, but total.)

Getting good answers in these three areas typically tells me if they’re a good fit. I’m looking to be a long-term partner, not a one-off freelancer.

3. Once you’ve decided a client may be a good fit, talk to us about your proposal process. What do you include to help make your expectations and deliverables clear to clients?

I send a proposal with the scope of work (number of deliverables each month, strategy work if relevant, and timing) and billing expectations. The combination makes sure there’s no surprises come kickoff time.

4. Do you have regular meetings with clients? If so, how do you prepare for those meetings?

It honestly depends on the client and the project. If I’m doing both strategy and execution work for them, we typically have a weekly or bi-weekly check in meeting. If it’s highly project based (e.g. one large guide over the course of 6 or 7 weeks), we usually have a kick off call.

To prepare for the regular meetings, I make sure I’ve accomplished all the pending to dos on my end and make a note of any new questions that have come up. That way, even if we don’t have a formal agenda, we have a clear path forward to what we need to talk about.

5. Have you ever had to fire a client? If so, how did you communicate that to them?

Maybe it’s a little juvenile, but I typically just raise my prices by quite a bit, citing the growth of my services. It’s usually only for clients who are highly unresponsive or keep changing the scope of work. That said, I’ve never “fired” a client in the middle of a contract or project.

6. Any other tips or advice for freelancers on how to clearly communicate with clients?

This sounds like obvious advice, but be proactive! Your clients get busy—you don’t want to be waiting around until the middle of the month to get the briefs they owe you. Check in the last week of the previous month (“just planning out my bandwidth for this next month”) and check up on missing items at least weekly. I’d rather be annoying than let something fall through the cracks and be seen as not doing my work well (whether it’s true or not).

How to Avoid Burnout as a Freelancer

How to Avoid Burnout as a Freelancer

There are a whole bunch of compelling reasons people are flocking to freelancing. It offers flexibility, autonomy, and a self-made lifestyle that most 9-5s don’t offer. You can set your own schedule, choose your rates, and decide what kind of work you take on and what you say no to.

As awesome as it is, the freelancing lifestyle poses a lot of challenges too. Greater autonomy requires greater self-discipline (and setting your own schedule can be tough). No boss means no benefits. And being solo-dolo means you’re the one responsible for everything. Yes, everything.

When freelancers first start out, they often have a tough time managing their client work and operating the business side. Figuring out pricing and workload can be tough too. The overwhelm of figuring it all out can lead to taking on too much work at once and losing track of your days while you stress over unrealistic deadlines. (Cue diving headfirst into avoidant mode by compulsively editing your logo in Canva for an hour while you watch the clock tick. Oh, just us? K.)

Too much work and not enough time or focus is a recipe for burnout. When you don’t have balance, your whole being suffers, and so does your work. Luckily, it doesn’t have to be that way. Here are some freelancer-backed tips on how to avoid burnout, from setting boundaries to taking vacay.

When you don't have balance, your whole being suffers, and so does your work.

1. Spend time scoping out your work.

Some of us think we’re really good at estimating how long tasks will take us to complete. Some of us don’t estimate at all (screaming emoji). Some of us tend to think we’re speedier than we actually are.

And most of us don’t actually account for the proofreading, the research, the Google troubleshooting rabbit holes, or the mental blocks that take up precious time. So when you’re planning out your next project, be sure to spend some time realistically scoping out your tasks and then add some additional cushion. If you think it’s going to take you 30 min, give yourself an hr. Give yourself room for creative thinking without being rushed to deliver.

2. Give yourself room on your deadlines.

That leads us to the next biggie: Be generous with your ETAs. It’s always better to underpromise and overdeliver to your clients. If the date you’re typing up is sending a shiver down your spine, it’s probably too soon. If you’re scrambling to move other commitments around so you can make the deadline you set for yourself, it’s definitely too soon. Give yourself a break. And if a client asks for an unreasonable deadline, push back.

3. Book time for yourself.

Building healthy habits into each workday ensures you’re doing the big and little things for yourself that keep you healthy and happy. And when you’re thriving, so is your work. Try adding events to your calendar for you-time. Schedule a walk. Carve out time to read or listen to your favorite podcast. Pick up the phone to chat with a friend rather than clocking another 30 minutes. Plan your work days around your meals and workouts rather than the other way around.

4. Keep tabs on your moods.

Watching out for common signs of burnout can help you get ahead of a total meltdown. If you’re experiencing more stress and irritability than usual, you’re having trouble sleeping, or you’re having nightmares about projects and clients, you may be pushing too hard. As difficult as it is to step back when you’re on a roll, it’s the best thing for you (and your loved ones). Take a beat to rest and identify what’s causing you stress or anxiety. Just checking in with yourself regularly can make a huge difference.

5. Take a vacation already!

When you don’t have paid vacation time and sick leave, the idea of taking time off can be scary. You’re the only person steering this ship. Will it crash when you step away? Answer: Probably not. Unless you’re doing life-saving work, chances are, you can stand to take a few days off for yourself. We’re all human, and we need time to rest and recharge, especially when we’re wearing multiple hats and supporting ourselves financially. If you have the means, be sure to take the time you need.

We know how tough it can be to prioritize yourself when you have a million and one tasks to cross off your list, both professionally and personally. But the best way to keep your business afloat is to nourish the person running it (You!). Once you understand how to avoid burnout as an entrepreneur, you can put the self-care practices into place that will support you for many years to come. So open up that calendar app and schedule the massage. You earned it.

 

Freelance Interview Series – Using Twitter to Generate Clients with Rosemary Egbo

Freelance Interview Series – Using Twitter to Generate Clients with Rosemary Egbo

Rosemary Egbo is a content marketing manager, writer, and strategist with experience in online and print media. Her Twitter community has helped her land some of her most successful projects, and she shared some tips with us on maximizing the platform.

Using Twitter to generate freelance clients

1. Why did you decide to start using Twitter for your freelance business?

I wanted a wider reach and a new audience. For three years I used LinkedIn as my main source of lead generation. One day, the thought of my LinkedIn account getting suspended crossed my mind.

Then it dawned on me that I willed so much power to a single platform I had no control over. I needed another platform for lead generation and community, so I decided to try Twitter.

 

2. Tell us about the first client you closed from Twitter — what was the process?

I noticed the client was looking for a content writer on my timeline, and I quickly sent him a DM. He asked for a few of my published samples, which I sent.

He later referred me to their Head of Content who set up a discovery call. After the discovery call, a contract was sent, and that was how I became a part of their team. That easy!

 

3. What is your process for coming up with social content?

I’ll be honest — I literally don’t have a process. I tweet whatever comes to my mind. I’m more of a spontaneous social media content creator.

I plan my Twitter threads for cohesion, but not all the time. My unplanned threads tend to perform better than my planned thread.

I just go with the flow. 😉

 

4. What was the most difficult part of starting to grow your following?

The most difficult part is showing up every day — making time to create my own content along with clients’ projects.

Sometimes I want to postpone it, but I tell myself that consistency is the ultimate recipe in building an online brand.

 

5. Outside of closing new clients on Twitter, what other benefits do you get from interacting and posting in this community?

I get tons of benefits, but here are a couple:

1. Insightful tweets from seniors in the industry: I have a notebook where I write down most of the things I learn on the platform. The Twitter community is a great source for expert quotes, too. I love to weave them into my content.

2. Strong support system: Sometimes I get exhausted, and tweets from my community encourage me. They make me feel like I’m not alone. On weekends, I host a Twitter Space — Freelance Tales. It’s Twitter Space where freelancers across the globe get to share their wins, losses, mistakes, strategies and tips. Believe me when I say that those Spaces have been insightful and impactful.

 

6. Any additional advice for freelancers new to Twitter who want to build a following?

1. Follow these three sets of people:

  • People you’d want to work with
  • People you want to learn from
  • People you’d want to teach

2. Focus on creating valuable content
3. Don’t let low engagement deter you. Engagement will come, it always does.
4. Stay consistent.

 

Follow Rosemary on Twitter to get inspired and kick off your social presence.